Website: segviclogistics.com
Company: Segvic Logistics Ltd
Segvic Logistics Ltd respects your privacy and is committed to protecting the personal information you share with us when you visit our website, request a quote, contact us, or use our logistics, cargo, freight forwarding, customs clearance, warehousing, road freight, cargo handling, and delivery support services.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your personal data.
This policy is intended to support transparent data handling in line with applicable data protection principles, including Uganda’s Data Protection and Privacy Act, 2019.
1. Information We Collect
We may collect personal information that you voluntarily provide to us through our website forms, phone calls, WhatsApp messages, emails, office visits, quotation requests, shipment inquiries, and service engagements.
The information we may collect includes:
- Full name
- Phone number
- Email address
- Company or business name
- Physical address or delivery address
- Country, city, or location of shipment origin and destination
- Shipment details, including cargo type, quantity, weight, volume, value, and packaging information
- Supplier, consignee, importer, exporter, or receiver details
- Identification or verification details where required for logistics, customs, regulatory, or delivery purposes
- Payment, invoice, and transaction-related information
- Communication records between you and Segvic Logistics Ltd
- Any other information you choose to provide when contacting us or requesting our services
We may also collect limited technical information when you visit our website, including your IP address, browser type, device type, pages visited, referring website, and approximate location information derived from your browser or device.
2. How We Collect Information
We collect information in the following ways:
- When you fill in a contact form, quote request form, booking form, or inquiry form on our website
- When you contact us by phone, email, WhatsApp, social media, or in person
- When you request air cargo, sea cargo, freight forwarding, customs clearance, warehousing, cargo handling, road freight, distribution, or related logistics services
- When you send us documents required for shipment processing, customs clearance, verification, delivery, or compliance
- When you interact with our website through cookies, analytics tools, or similar technologies
- When third parties involved in a shipment, such as suppliers, agents, carriers, clearing partners, or receivers, provide information necessary to handle your cargo
3. How We Use Your Information
We use your personal information for legitimate business, service delivery, communication, legal, and operational purposes.
We may use your information to:
- Respond to your inquiries and quotation requests
- Provide air cargo, sea cargo, freight forwarding, customs clearance, warehousing, cargo handling, road freight, delivery, and distribution services
- Prepare quotations, invoices, receipts, shipment records, and service documentation
- Coordinate cargo collection, consolidation, shipping, clearance, storage, handling, and delivery
- Communicate with you about shipment status, documentation, payment, pickup, delivery, or service updates
- Verify shipment ownership, receiver details, or customer identity where necessary
- Share required information with shipping lines, airlines, customs authorities, clearing agents, transporters, warehouses, overseas agents, payment service providers, and other service partners involved in fulfilling your request
- Comply with customs, tax, regulatory, security, legal, and record-keeping obligations
- Improve our website, customer service, internal operations, and logistics processes
- Prevent fraud, unauthorized transactions, unlawful cargo movement, misuse of our services, or other security risks
- Send service-related messages, updates, and important notices
We do not sell your personal information.
4. Shipment and Customs Information
Because logistics services often require detailed cargo and documentation records, we may process information relating to shipments, suppliers, consignees, importers, exporters, cargo descriptions, invoices, packing lists, airway bills, bills of lading, customs declarations, permits, tax documents, and other shipment-related documents.
This information may be necessary to move cargo lawfully, prepare shipping documentation, clear goods through customs, verify ownership, process payments, and complete delivery.
You are responsible for ensuring that any information or documents you provide to us are accurate, lawful, complete, and not misleading.
5. Legal Basis for Processing Personal Information
We process personal information where it is necessary for one or more of the following purposes:
- To provide services you have requested
- To respond to your inquiries or quotation requests
- To prepare and perform a contract or service arrangement with you
- To comply with legal, customs, tax, regulatory, or security obligations
- To protect our legitimate business interests, including service improvement, fraud prevention, dispute resolution, and record keeping
- Where you have given consent for a specific purpose
6. Sharing Your Information
We may share your information only where necessary for service delivery, compliance, security, or business operations.
Your information may be shared with:
- Airlines, shipping lines, freight carriers, and cargo consolidators
- Customs authorities, tax authorities, port authorities, airport authorities, and other regulatory bodies
- Clearing and forwarding agents
- Warehousing, handling, transport, and delivery partners
- Overseas agents, suppliers, or logistics representatives in countries such as China, Turkey, UAE, India, and other shipment origins
- Payment processors, banks, accountants, auditors, or professional advisers
- Website hosting providers, email service providers, analytics providers, and IT support providers
- Law enforcement, government agencies, courts, or regulators where required by law
Where we work with service providers, we expect them to handle personal information securely and only for the purpose for which it was shared.
7. International Transfers
Segvic Logistics Ltd may handle shipments and communicate with suppliers, agents, carriers, or logistics partners located outside Uganda. This means some shipment-related information may be transferred or accessed internationally where necessary to provide the requested logistics service.
We take reasonable steps to ensure that personal information shared internationally is limited to what is necessary for shipment handling, customs documentation, communication, clearance, transport, or delivery.
8. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve user experience, measure website performance, understand visitor behavior, and support website security.
Cookies are small files stored on your browser or device. They help the website function properly and may allow us to understand how visitors use our pages.
You can choose to disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.
We may also use analytics tools to collect non-personal or aggregated information such as page views, browser type, device type, traffic sources, and general website usage patterns.
9. Data Security
We take reasonable technical, administrative, and operational measures to protect personal information from unauthorized access, loss, misuse, alteration, disclosure, or destruction.
These measures may include access controls, staff confidentiality practices, secure storage, controlled document handling, website security tools, and reasonable safeguards for digital and physical records.
However, no method of internet transmission, electronic storage, or communication is completely secure. You should avoid sending highly sensitive information through unsecured channels unless it is necessary for the requested service.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including service delivery, shipment tracking, customs processing, accounting, tax reporting, legal compliance, dispute resolution, fraud prevention, and business record keeping.
Shipment, customs, invoice, and transaction records may be retained for longer periods where required by law, regulation, audit obligations, or legitimate business needs.
When personal information is no longer needed, we will take reasonable steps to delete, anonymize, archive, or securely restrict access to it.
11. Your Rights
Subject to applicable law, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete personal information
- Request deletion of personal information where retention is no longer necessary or legally required
- Withdraw consent where processing is based on consent
- Object to certain forms of processing
- Request information about how your personal data has been used or shared
- Lodge a complaint with the relevant data protection authority
To exercise any of these rights, please contact us using the details provided in this Privacy Policy. We may need to verify your identity before responding to certain requests.
12. Accuracy of Information Provided
You agree to provide accurate, complete, and up-to-date information when requesting our services. Incorrect shipment details, receiver information, cargo descriptions, invoices, permits, or customs documents may cause delays, penalties, additional charges, failed delivery, seizure, or rejection by authorities or service partners.
Segvic Logistics Ltd will not be responsible for delays, losses, penalties, or service issues caused by inaccurate, incomplete, false, or unlawful information provided by a customer, supplier, receiver, or third party acting on behalf of the customer.
13. Children’s Privacy
Our services are intended for adults, businesses, traders, importers, exporters, and organizations requiring logistics services. We do not knowingly collect personal information from children unless it is provided by a parent, guardian, or authorized adult for a lawful and necessary purpose.
14. Third-Party Links
Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, security, or content of third-party websites. You should review the privacy policies of any external websites you visit.
15. Marketing Communications
We may send you service updates, logistics information, business notices, or promotional messages where permitted by law or where you have shown interest in our services.
You may opt out of marketing messages at any time by contacting us or using any unsubscribe option provided in the message. Please note that we may still send essential service-related communications concerning active shipments, payments, documentation, delivery, or compliance matters.
16. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, website features, or business operations.
The updated version will be posted on this page with a revised effective date. Your continued use of our website or services after an update means you accept the revised Privacy Policy.
17. Contact Us
If you have questions about this Privacy Policy, how we handle your personal information, or how to exercise your data protection rights, please contact us:
Segvic Logistics Ltd
Website: segviclogistics.com
Email: [email protected]
Phone:+256-701281976
Address: Ben Kiwanuka Street, Arua Park Plaza, Room F2-643
You may also contact Uganda’s Personal Data Protection Office where applicable if you believe your data protection rights have been violated.