Welcome to segviclogistics.com. These Terms and Conditions govern your access to and use of this website and the logistics services offered by Segvic Logistics Ltd.
By visiting our website, contacting us, requesting a quotation, submitting shipment details, engaging our services, or allowing us to handle your cargo, you agree to be bound by these Terms and Conditions.
If you do not agree with these Terms and Conditions, you should not use our website or services.
1. About Segvic Logistics Ltd
Segvic Logistics Ltd provides logistics, cargo, freight forwarding, customs clearance, warehousing, cargo handling, road freight, delivery, and distribution support services. Our services may include assistance with air cargo, sea cargo, supplier coordination, shipment documentation, cargo consolidation, customs processing, cargo tracking, and delivery from global markets to Uganda.
We may support shipments from countries and regions including China, Turkey, UAE, India, and other international destinations, subject to service availability, applicable laws, carrier requirements, customs regulations, and operational capacity.
2. Use of This Website
You agree to use this website only for lawful purposes and in a manner that does not violate any applicable law, regulation, or third-party right.
You must not use this website to:
- Submit false, misleading, fraudulent, or unlawful information
- Request services for illegal, restricted, prohibited, stolen, counterfeit, dangerous, or undeclared goods
- Attempt to gain unauthorized access to our website, systems, data, or communication channels
- Upload or transmit harmful code, malware, spam, or abusive content
- Misrepresent your identity, business, shipment ownership, cargo value, cargo description, or authority to act on behalf of another person or company
- Interfere with the security, availability, or performance of the website
We reserve the right to restrict, suspend, or refuse access to our website or services where misuse, fraud, illegality, abuse, or security risk is suspected.
3. Service Requests and Quotations
Any quotation provided by Segvic Logistics Ltd is based on the information supplied by the customer at the time of request. This may include cargo type, weight, volume, quantity, origin, destination, shipping method, urgency, customs requirements, documentation, and any special handling instructions.
Quotations may change where:
- The actual cargo weight, size, volume, value, or quantity differs from the information provided
- Additional documentation, handling, warehousing, customs, transport, taxes, duties, penalties, inspections, or third-party charges apply
- Carrier rates, exchange rates, fuel charges, port charges, airport charges, customs charges, or regulatory fees change
- The customer changes shipment instructions after quotation
- The shipment requires special handling, repackaging, storage, insurance, permits, or compliance checks
A quotation does not become a confirmed service agreement until Segvic Logistics Ltd accepts the shipment request and any required payment, documentation, or confirmation has been received.
4. Customer Responsibilities
The customer is responsible for providing accurate, complete, lawful, and timely information for all shipments and service requests.
You agree to:
- Provide correct names, phone numbers, email addresses, supplier details, receiver details, pickup details, delivery details, and shipment descriptions
- Declare the correct cargo type, quantity, weight, volume, value, and contents
- Provide genuine and complete invoices, packing lists, permits, licenses, identification documents, tax documents, or customs documents where required
- Ensure that goods being shipped are legal, properly declared, and not prohibited or restricted without proper authorization
- Pay all agreed service fees, freight charges, customs duties, taxes, penalties, storage fees, handling fees, delivery charges, and third-party charges related to the shipment
- Respond promptly to requests for additional information, payment, approvals, or documents
- Collect or receive cargo within the agreed time after notification, where applicable
Segvic Logistics Ltd will not be responsible for delays, penalties, seizure, rejection, extra costs, failed delivery, or losses caused by inaccurate, incomplete, false, delayed, or unlawful information provided by the customer, supplier, receiver, or any person acting on the customer’s behalf.
5. Prohibited, Restricted, and High-Risk Goods
Customers must not use our services to ship goods that are illegal, prohibited, restricted, unsafe, counterfeit, stolen, improperly declared, or not accepted by carriers, customs authorities, regulators, or service partners.
Prohibited or restricted goods may include, but are not limited to:
- Illegal drugs, narcotics, or controlled substances
- Weapons, ammunition, explosives, or military items without lawful authorization
- Counterfeit goods or goods violating intellectual property rights
- Hazardous chemicals, flammable materials, toxic substances, or dangerous goods not properly declared and approved
- Live animals, plants, or agricultural products without required permits
- Cash, negotiable instruments, precious metals, jewelry, or high-value items unless expressly accepted in writing
- Pornographic, obscene, or unlawful materials
- Goods prohibited by Ugandan law, origin-country law, transit-country law, customs rules, airline rules, shipping line rules, or international regulations
Segvic Logistics Ltd reserves the right to reject, hold, return, report, or refuse to handle any cargo that we believe may be prohibited, restricted, unsafe, suspicious, improperly declared, or unlawful.
The customer remains fully responsible for any consequences, penalties, fines, losses, investigations, claims, or damages arising from prohibited, restricted, undeclared, misdeclared, or unlawful goods.
6. Shipment Handling and Delivery
Segvic Logistics Ltd will take reasonable steps to handle shipments with care and coordinate movement, clearance, storage, and delivery according to the selected service and available logistics arrangements.
However, all shipment timelines, transit periods, clearance periods, arrival dates, and delivery dates are estimates unless expressly confirmed in writing as guaranteed.
Delays may occur due to factors beyond our control, including:
- Customs inspections, customs system delays, valuation queries, tax issues, or regulatory checks
- Carrier delays, flight changes, vessel delays, port congestion, airport congestion, missed connections, route disruptions, or cargo offloading
- Supplier delays, incomplete documents, packaging issues, labeling issues, or incorrect delivery information
- Weather conditions, natural disasters, strikes, civil unrest, public holidays, security checks, road conditions, accidents, or force majeure events
- Payment delays, customer response delays, document delays, or unresolved compliance issues
Segvic Logistics Ltd will not be liable for delays caused by events outside our reasonable control or by third parties involved in the shipment chain.
7. Customs Clearance, Duties, and Taxes
Customers are responsible for all customs duties, taxes, levies, penalties, inspection fees, regulatory fees, storage fees, demurrage charges, and any government or third-party charges related to their shipment unless expressly agreed otherwise in writing.
Customs authorities may inspect, value, reclassify, hold, reject, seize, or require additional documents for shipments. Segvic Logistics Ltd may assist with customs processes, but we do not control customs decisions, tax assessments, inspections, penalties, or regulatory outcomes.
The customer must provide all required documents and information for customs clearance. Any delay or loss caused by incomplete, inaccurate, false, or late customs documentation is the responsibility of the customer.
8. Payments and Charges
Customers agree to pay all fees and charges related to the requested services. Payment terms may vary depending on the type of service, shipment origin, shipment method, cargo value, customer arrangement, and operational requirements.
Charges may include, but are not limited to:
- Freight charges
- Cargo handling fees
- Customs clearance fees
- Duties and taxes
- Warehousing or storage fees
- Local delivery or transport fees
- Documentation fees
- Packaging or repackaging fees
- Third-party carrier or agent fees
- Penalties, demurrage, or inspection-related charges where applicable
Segvic Logistics Ltd may withhold cargo, documents, delivery, or further service until all outstanding payments are cleared.
All payments must be made through approved payment methods communicated by Segvic Logistics Ltd. Customers should verify payment details before making payment. Segvic Logistics Ltd will not be responsible for payments made to unauthorized persons, wrong accounts, fake contacts, or fraudulent payment channels not officially provided by us.
9. Storage, Uncollected Cargo, and Abandoned Goods
Customers must collect or receive cargo within the communicated collection or delivery period after being notified that the cargo is ready.
Storage charges may apply where cargo remains uncollected beyond the allowed period.
If cargo remains uncollected for an extended period despite reasonable attempts to contact the customer, Segvic Logistics Ltd may treat the cargo as abandoned, subject to applicable law and any outstanding charges. We may take reasonable steps to recover unpaid costs, including storage, handling, customs, transport, or disposal-related costs.
Segvic Logistics Ltd is not responsible for loss, damage, deterioration, expiry, confiscation, penalties, or additional charges arising from a customer’s failure to collect cargo, respond to notifications, provide documents, or pay outstanding fees in time.
10. Loss, Damage, and Liability
Segvic Logistics Ltd will take reasonable care when handling cargo. However, logistics services involve multiple parties, including suppliers, carriers, airlines, shipping lines, clearing agents, warehouses, customs authorities, transporters, and other service providers.
To the fullest extent permitted by law, Segvic Logistics Ltd will not be liable for:
- Indirect, incidental, special, or consequential losses
- Loss of profit, business interruption, loss of market, loss of opportunity, or reputational damage
- Delays caused by customs, carriers, suppliers, authorities, weather, public holidays, unrest, or force majeure events
- Losses caused by poor packaging, fragile goods, perishable goods, incorrect labeling, hidden defects, or undeclared cargo characteristics
- Losses caused by false, inaccurate, incomplete, or late information provided by the customer or supplier
- Seizure, penalties, rejection, or confiscation caused by prohibited, restricted, misdeclared, undervalued, or unlawful goods
Where liability is legally established against Segvic Logistics Ltd, our liability shall be limited to the amount paid to us for the specific service directly giving rise to the claim, unless a higher liability is required by applicable law or expressly agreed in writing.
Customers are encouraged to request insurance or arrange separate cargo insurance for high-value, fragile, sensitive, or commercially important shipments.
11. Cargo Insurance
Standard logistics charges do not automatically include cargo insurance unless expressly stated in writing.
If you require insurance, you must request it before shipment and provide accurate cargo details, value, invoices, and any other required documents. Insurance availability, coverage, exclusions, claim procedures, and premiums may depend on the insurer, cargo type, value, route, and service method.
Segvic Logistics Ltd is not responsible for uninsured cargo losses beyond the liability limits stated in these Terms and Conditions.
12. Packaging and Labeling
Customers and suppliers are responsible for ensuring that cargo is properly packed, labeled, protected, and suitable for the selected shipping method.
Fragile, liquid, electronic, perishable, high-value, oversized, dangerous, or sensitive goods must be clearly declared and packaged according to appropriate handling standards.
Segvic Logistics Ltd may recommend repackaging or additional handling where necessary, and extra charges may apply.
We are not responsible for damage caused by poor packaging, unsuitable packaging, hidden defects, leakage, internal breakage, manufacturer faults, or failure to declare special handling requirements.
13. Communication and Notifications
Segvic Logistics Ltd may communicate with customers through phone calls, SMS, WhatsApp, email, website forms, or other available channels.
Customers are responsible for providing accurate and reachable contact details. We will not be responsible for delays, missed deliveries, extra charges, storage fees, or failed communication caused by incorrect contact information or failure to respond to our messages.
Service updates, shipment notifications, payment requests, document requests, and delivery notices may be sent through the contact details provided by the customer.
14. Website Content
The information on segviclogistics.com is provided for general information about our services. While we try to keep website content accurate and updated, we do not guarantee that all information is complete, current, or free from errors at all times.
Service descriptions, pricing references, timelines, routes, availability, and procedures may change without notice.
Nothing on this website should be treated as legal, tax, customs, or regulatory advice. Customers should seek professional guidance where necessary, especially for regulated goods, commercial imports, tax matters, permits, or compliance questions.
15. Intellectual Property
All website content, including text, graphics, images, layout, design elements, branding, logos, icons, and other materials on segviclogistics.com, belongs to Segvic Logistics Ltd or is used with permission, unless otherwise stated.
You may not copy, reproduce, republish, distribute, modify, or use our website content for commercial purposes without our prior written consent.
16. Privacy and Data Protection
Your use of our website and services may involve the collection and processing of personal information. Our handling of personal information is explained in our Privacy Policy.
By using our website or services, you acknowledge that shipment processing may require sharing necessary information with carriers, customs authorities, clearing agents, warehousing partners, delivery partners, overseas agents, payment providers, and other service providers involved in fulfilling your request.
17. Third-Party Services
Our services may involve third parties such as airlines, shipping lines, freight carriers, customs authorities, clearing agents, overseas agents, warehouses, transporters, payment providers, and technology providers.
Segvic Logistics Ltd is not responsible for the independent actions, omissions, delays, charges, decisions, errors, or failures of third parties where such matters are outside our reasonable control.
18. Force Majeure
Segvic Logistics Ltd will not be liable for failure or delay in performing any obligation where such failure or delay is caused by circumstances beyond our reasonable control.
These circumstances may include natural disasters, fire, floods, storms, pandemics, war, terrorism, civil unrest, strikes, government action, customs delays, carrier disruptions, port congestion, airport closures, road blockages, power failures, internet outages, cyber incidents, or other events beyond our control.
19. Indemnity
You agree to indemnify and hold harmless Segvic Logistics Ltd, its directors, employees, agents, and service partners from any claims, losses, damages, penalties, fines, costs, liabilities, or expenses arising from:
- Your breach of these Terms and Conditions
- False, inaccurate, incomplete, or misleading information provided by you or on your behalf
- Prohibited, restricted, undeclared, misdeclared, undervalued, counterfeit, unlawful, or unsafe goods
- Failure to pay applicable fees, duties, taxes, penalties, or third-party charges
- Violation of customs, tax, import, export, transport, intellectual property, or other applicable laws
- Any claim made by a third party in relation to your cargo or use of our services
20. Suspension or Refusal of Service
Segvic Logistics Ltd reserves the right to refuse, suspend, cancel, or limit services at any time where we reasonably believe that:
- The customer has provided false, incomplete, misleading, or suspicious information
- The cargo may be prohibited, restricted, unsafe, unlawful, counterfeit, or improperly declared
- Payment has not been made or there are outstanding charges
- Handling the shipment may expose us to legal, regulatory, security, financial, or reputational risk
- The customer has abused staff, misused our services, or violated these Terms and Conditions
21. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Uganda.
Any dispute arising from the use of this website or our services shall first be addressed through good-faith discussion between the customer and Segvic Logistics Ltd. Where the matter cannot be resolved amicably, it may be referred to the appropriate courts or dispute resolution authorities in Uganda.
22. Changes to These Terms
Segvic Logistics Ltd may update these Terms and Conditions from time to time to reflect changes in our services, operations, legal requirements, or business practices.
The updated version will be posted on this page with a revised effective date. Your continued use of our website or services after changes are posted means you accept the updated Terms and Conditions.
23. Contact Information
If you have any questions about these Terms and Conditions, please contact us:
Segvic Logistics Ltd
Website: segviclogistics.com
Email: [email protected]
Phone: +256-701281976
Address: Ben Kiwanuka Street, Arua Park Plaza, Room F2-643